Fiber optics and state of the art software and hardware
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Cabling |
UTP category 5
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Capacity |
50 Agents /shift (3 shifts) expandable
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Telephony infrastructure |
3 ISDN PRI – Digital channels via fiber optic
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Emergency telephony |
4 ISDN BRI - Digital and analogue
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Internet connection |
VDSL 50 mbps
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Telephony providers |
OTE, HELLAS ON LINE
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Call center type |
NORTEL meridien option 11C, 3905 consoles
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Call center software |
Symposium express contact center 6.0 (inbound & outbound modules)
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Call center features |
Skill based routing, ACD, CTI, IVR, voice recording
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Announcement system |
NORTEL call pilot
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Voice recording |
GENEX international
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Reporting
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NORTEL contact center management, ringmaster
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Servers |
FUITSU RX100 S7 (Rack mounted) x2
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PC’S |
INTRA with 19’’ LG FLATRON monitors
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Software |
CALLNET CRM
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UPS
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6 KWA
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Power contingency
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Generator
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