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Fiber optics and state of the art software and hardware
|
|
| Cabling |
UTP category 5
|
| Capacity |
50 Agents /shift (3 shifts) expandable
|
| Telephony infrastructure |
3 ISDN PRI – Digital channels via fiber optic
|
| Emergency telephony |
4 ISDN BRI - Digital and analogue
|
| Internet connection |
VDSL 50 mbps
|
| Telephony providers |
OTE, HELLAS ON LINE
|
| Call center type |
NORTEL meridien option 11C, 3905 consoles
|
| Call center software |
Symposium express contact center 6.0 (inbound & outbound modules)
|
| Call center features |
Skill based routing, ACD, CTI, IVR, voice recording
|
| Announcement system |
NORTEL call pilot
|
| Voice recording |
GENEX international
|
|
Reporting
|
NORTEL contact center management, ringmaster
|
| Servers |
FUITSU RX100 S7 (Rack mounted) x2
|
| PC’S |
INTRA with 19’’ LG FLATRON monitors
|
| Software |
CALLNET CRM
|
|
UPS
|
6 KWA
|
|
Power contingency
|
Generator
|
93 Saki Karagiorga str., Glyfada, 16675 
+30 216 070 5600 
info@callnet.gr
Part of you
Contact Details
9, Saki Karagiorga str., Glyfada, 16675
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