4, Lefkados str., Voula, 16673    +30 2130178400, +30 2108996450    +30 2108996451    info@callnet.gr

 

Fiber optics and state of the art software and hardware
Cabling
UTP category 5
Capacity
50 Agents /shift (3 shifts) expandable
Telephony infrastructure
3 ISDN PRI – Digital channels via fiber optic
Emergency telephony
4 ISDN BRI - Digital and analogue
Internet connection
VDSL 50 mbps
Telephony providers
OTE, HELLAS ON LINE
Call center type
NORTEL meridien option 11C, 3905 consoles
Call center software
Symposium express contact center 6.0 (inbound & outbound modules)
Call center features
Skill based routing, ACD, CTI, IVR, voice recording
Announcement system
NORTEL call pilot
Voice recording
GENEX international
Reporting
NORTEL contact center management, ringmaster
Servers
FUITSU RX100 S7 (Rack mounted) x2
PC’S
INTRA with 19’’ LG FLATRON monitors
Software
CALLNET CRM
UPS
6 KWA
Power contingency
Generator

Contact Details

4, Lefkados str., Voula, 16673

 +30 2130178400, +30 2108996450

 +30 2108996451

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