Total Calls Immediately Answered |
97% +
|
Calls Abandoned |
Less than 3%
|
% of Immediate Response
|
97% +
|
Average Call Duration |
Approximately 2 minutes
|
Average Time before Answer |
Less than 30 seconds
|
Average Time before abandon |
120 seconds acceptable threshold
|
Longest time before answer |
60 seconds acceptable threshold
|
Longest time before abandon |
180 seconds acceptable threshold
|
Calls answered within 20 seconds |
88% +
|
Calls answered outside 20 seconds |
Less than 12%
|